Effective Date:
These Terms of Service are effective as of April 2026.
By accessing or using the Flex Forex Bureau website (flexforexbureau.com), you agree to be bound by these Terms of Service. If you do not agree, please do not use this website.
SECTION 1 — About Flex Forex Bureau
Flex Forex Bureau Ltd is a licensed forex bureau operating in Uganda under the supervision of the Bank of Uganda. We provide currency exchange, money remittance, agency banking, mobile money services, and forex advisory to individuals and businesses.
Registered Address: NITA Building, Plot 8 Colville Street, Kampala, Uganda
Contact: info@flexforexbureau.com | +256 755 810254
SECTION 2 — Use of This Website
2.1 Permitted Use
You are permitted to use this website for the following purposes:
- Viewing information about Flex Forex Bureau’s services and exchange rates
- Contacting us via the contact form for rate enquiries or general questions
- Accessing blog articles and educational content published on our site
- Navigating to partner platforms linked from our site
2.2 Prohibited Use
You agree not to use this website to:
- Engage in any unlawful activity or violate any applicable Ugandan or international laws
- Submit false, misleading, or fraudulent information through our contact form
- Attempt to gain unauthorised access to any part of our website or servers
- Distribute malware, viruses, or any other harmful code
- Scrape, crawl, or harvest content from our website without prior written consent
- Reproduce, copy, or republish any content from this website without attribution and written permission
SECTION 3 — Exchange Rates and Transactions
The exchange rates displayed on this website are provided for informational purposes only and are updated regularly throughout the trading day. However, they are not guaranteed and may differ from the rates available at the time you visit our bureau.
A transaction is only confirmed when it is conducted in person at our physical bureau location. No transaction is binding until both parties have agreed on the final rate at the counter and the exchange has been completed.
Flex Forex Bureau reserves the right to decline any transaction at its discretion, in line with applicable regulations including those issued by the Bank of Uganda regarding anti-money laundering (AML) and know-your-customer (KYC) requirements.
SECTION 4 — Money Remittance Services
Money remittance services offered through our bureau (including those provided via Ria, Western Union, and MoneyGram) are subject to the terms and conditions of those respective service providers. Flex Forex Bureau acts as an authorised agent for these providers and facilitates transactions on their platforms.
Transaction fees, destination limits, and processing times vary by service provider, destination country, and payout method. We will advise you of all applicable fees and conditions before you confirm any remittance transaction.
Flex Forex Bureau is not liable for delays, errors, or failures caused by the remittance service providers’ own systems or processes.
SECTION 5 — Accuracy of Information
We make every effort to ensure that the information on this website is accurate, current, and complete. However, we do not warrant that all content is error-free or up to date at all times. Exchange rates, service descriptions, and contact details may change without notice.
Any financial decisions you make based on information found on this website are made at your own risk. We strongly recommend contacting us directly to confirm current rates before making any financial decision.
SECTION 6 — Intellectual Property
All content on this website — including text, images, graphics, logos, icons, and software — is the property of Flex Forex Bureau Ltd or its licensed content providers, and is protected under applicable intellectual property laws.
You may not reproduce, distribute, modify, transmit, or publish any material from this website without prior written consent from Flex Forex Bureau Ltd. Brief quotation for non-commercial educational purposes is permitted provided proper attribution is given.
SECTION 7 — Third-Party Links and Services
This website contains links to third-party websites and platforms, including our partner service providers. These links are provided for your convenience only. Flex Forex Bureau does not endorse, control, or take responsibility for the content, accuracy, or practices of any third-party website.
Your use of any linked third-party service is governed by that party’s own terms and conditions and privacy policy.
SECTION 8 — Disclaimer of Warranties
This website is provided on an “as is” and “as available” basis without warranties of any kind, either express or implied. Flex Forex Bureau makes no warranty that:
- The website will be uninterrupted, error-free, or free of viruses or other harmful components
- The results obtained from using the website will be accurate or reliable
- Any defects in the website will be corrected
To the fullest extent permitted by law, Flex Forex Bureau disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose.
SECTION 9 — Limitation of Liability
To the maximum extent permitted by applicable law, Flex Forex Bureau Ltd shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from:
- Your use of, or inability to use, this website
- Any errors or omissions in the content of this website
- Any unauthorised access to or alteration of your transmissions or data
- Any loss of profit, business, or data arising from reliance on information published on this website
This limitation of liability applies regardless of the legal theory under which the claim is made.
SECTION 10 — Anti-Money Laundering and Compliance
Flex Forex Bureau is a regulated financial services provider licensed by the Bank of Uganda. We are legally required to comply with Uganda’s Anti-Money Laundering Act, 2013 (as amended), and all applicable Financial Intelligence Authority (FIA) regulations.
As part of these obligations, we may require identity verification documents (such as a national ID, passport, or driver’s licence) before processing certain transactions, particularly those above regulatory thresholds. We may also be required to file suspicious transaction reports with the relevant authorities.
By using our services, you consent to these compliance checks and agree to provide accurate identification when requested.
SECTION 11 — Privacy
Your use of this website is also governed by our Privacy Statement, which is incorporated into these Terms of Service by reference. Please review our Privacy Statement at flexforexbureau.com/privacy-statement.
SECTION 12 — Changes to These Terms
We reserve the right to update or modify these Terms of Service at any time. Changes will be effective immediately upon posting to this page. The effective date at the top of this page will be updated accordingly.
Your continued use of this website after any changes are posted constitutes your acceptance of the revised terms. We encourage you to review this page periodically.
SECTION 13 — Governing Law and Dispute Resolution
These Terms of Service are governed by and construed in accordance with the laws of the Republic of Uganda. Any disputes arising from or in connection with these terms or your use of this website shall be subject to the exclusive jurisdiction of the courts of Uganda.
We encourage you to contact us in the first instance to resolve any disputes amicably before initiating formal legal proceedings.
SECTION 14 — Contact Us
If you have any questions about these Terms of Service, please contact us:
Flex Forex Bureau Ltd
NITA Building, Plot 8 Colville Street, Kampala, Uganda
Email: info@flexforexbureau.com
Phone: +256 755 810254
Website: flexforexbureau.com/contact
